Terms and Conditions
1. General Information
These terms and conditions govern the use of the website www.DolceMomento.de and the purchase of products offered through the website.
Purchases via the website are only permitted for individuals over the age of 18.
2. Ownership of the Website
The website is owned by Dolce Momento, located at Bornheimer Landwehr 48, 60385 Frankfurt am Main, Germany, with VAT ID [USt.-IdNr.]. For inquiries, you can contact us by email at hallo@dolcemomento.de.
3. Products
All products for sale are described on their respective product pages. Prices are stated in Euros and include VAT. Images are for reference only and may differ slightly from the actual product.
4. Order Procedure
Orders can be placed directly through the website. After completing the order, you will receive a confirmation email. The company reserves the right to cancel or amend orders in the event of pricing or availability errors.
5. Payments
We accept various payment methods, including credit cards. Payment details are processed securely.
6. Shipping
Shipping is carried out by DPD. Shipping costs vary depending on the destination. Delivery times are provided at the time of purchase and may vary depending on product availability and the recipient's location. We also offer in-store pickup options. Products require processing time before shipping, which is communicated at the time of purchase.
7. Right of Withdrawal
According to § 312g(2) BGB, the right of withdrawal does not apply in the following cases:
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Perishable Products: Food items that are perishable or have a short shelf life are excluded from the right of withdrawal.
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Sealed Products: If the sealed packaging is opened after delivery, the right of withdrawal is excluded for health or hygiene reasons.
8. Complaints
For issues with your order, please contact us within 2 days of receiving the product via email at hallo@dolcemomento.de.
9. Privacy Policy
Your personal data is processed in compliance with the GDPR. For more details, refer to our privacy policy.
10. Liability
The company is not liable for delays or errors caused by force majeure.